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COMPETING-
Completing is a power-oriented mode. When competing, an individual pursues his or her own concerns at the other person’s expense, using whatever power seems appropriate to win his or her position - the ability to argue, rank, economic sanctions, etc. Competing might mean standing up for your rights, defending a position you believe is correct, or simply trying to win.
ACCOMMODATING-
Accommodating the the opposite of competing. When accommodating, an individual neglects his or her own concerns to satisfy the concerns of the other person; there is an element of self-sacrifice in this mode. Accommodating might take the form of selfless generosity, obeying another person’s order when you would prefer not to, or yielding to another’s point of view.
AVOIDING-
When avoiding, an individual does not immediately pursue his or her concerns or those of the other person. He or she does not address the conflict. Avoiding might take the form of diplomatically side-stepping an issue, postponing an issue until a better time, or simply withdrawing from a threatening situation.
COLLABORATING-
Collaborating is the opposite of avoiding. In this mode, an individual attempts to work with the other person to find a solution that fully satisfies the concerns of both. It involves exploring an issue to identify the underlying concerns of the two individuals and to find an alternative that meets both sets of concerns. Collaborating might take the form of exploring a disagreement to learn from each other’s insights, resolving some condition that would otherwise compete for resources, or confronting and trying to find a creative solution to an interpersonal problem.
COMPROMISING-
The objective of compromising is to find an expedient, mutually acceptable solution that partially satisfies both parties. Compromising falls on a middle ground between competing and accommodating, giving up more than competing, but less than accommodating. Similarly, it addresses an issue more directly than avoiding, but doesn’t explore it in as much depth as collaborating. Compromising might mean splitting the difference, exchanging concessions, or seeking a quick middle-ground position.
Conflict Handling Mode Diagram